Shipping
Every item is made to order. Most orders are produced and shipped within about a week, and you'll receive a tracking number by email when your order ships. Shipping rates and estimated delivery times are shown at checkout.
Ordering several items? They may be made in different places and arrive in separate packages.
Returns & exchanges
Because each item is made just for you, we can't accept returns or exchanges for sizing or a change of mind. Please check the size chart on each product page before ordering.
Damaged, misprinted or defective items
If something arrives damaged, misprinted or defective, email coastal.threads.embroidery@gmail.com within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or a refund at no cost to you.
Lost packages
If tracking shows your package was delivered but you can't find it, check with neighbors and your local post office first, then email us and we'll help sort it out.